Support
Someone reads every message. We are a small team in Hyderabad, so you will get a person rather than a ticket number.
Already using HatchX
Start with your own admin.
Most things are faster that way — your collective's admin can add a number, reset a PIN, correct an order or fix a price without waiting for us. If it is the app itself misbehaving, write to us and say what you were doing when it happened.
- support@shivora.ai
- Hours
- Monday to Saturday, 9am–7pm IST. Deliveries happen early, so urgent things reach us before 9.
Forgotten your farm code
The code is the short word you type before your number — your collective's admin has it, and it is printed on whatever they gave you when you were set up. It is not case-sensitive.
Considering HatchX
Tell us about your collective.
How many member farms, roughly how many trays a day, and who you deliver to. That is enough for us to say whether this fits, and we will say so plainly if it does not.
- hello@shivora.ai
Privacy and your data
What we store and why is set out on the privacy page. For a correction or a deletion, your collective's admin can act immediately; you can also write to privacy@shivora.ai.